With Silhouette's Click & Collect service, you can put up to 3 pairs of glasses in your basket and arrange an appointment with your chosen Click & Collect partner optician. You can have the items in your basket sent to the optician ready to try on at your appointment. During your appointment, you will receive a personal consultation, have your glasses fitted and take an eye test (if needed). You only pay for the items you want to buy at the appointment with the optician.

You get to choose from a larger range: Silhouette has a more extensive range of products on its website than you will be able to find at our partner opticians. When you place a Click & Collect order, you can have the glasses you have selected sent directly to a Click & Collect partner optician near you.

Delivery costs: You pay no delivery costs when you place a Click & Collect order.

Pay at the optician: You will only have to pay for your Click & Collect order at the partner optician once you have tried the item(s) on.

You will receive confirmation by email as soon as you have completed a Click & Collect order. Your chosen Click & Collect partner will send you an email confirming your appointment request within 24 hours (working days only). You will then receive another email confirming the time of your appointment. We will dispatch your order so that it arrives before your scheduled appointment with your chosen partner optician.

If you can no longer make your appointment or wish to postpone it, please get in touch with your chosen partner optician directly.

If you miss your scheduled appointment and do not arrange a new one with your partner optician, the items you ordered will be sent back to Silhouette.

If you only have sunglasses in your Click & Collect basket and simply want to collect them from your partner optician (without having an appointment), the items you ordered will be kept for 14 days at the Click & Collect partner.

Delivery to your chosen Click & Collect partner is free of charge and you don't have to pay up front when you place your Click & Collect order. You only pay for the items you want to keep, directly at the partner optician's store.

There is no obligation to buy with your Click & Collect order. You pay for your order when you collect the item(s) from the Click & Collect partner optician.

You can only place Click & Collect orders from participating partner opticians. You can select one from a list on each product page or you'll also see it amongst the options during the checkout process.

There are one-hour time slots available for your appointment: 9am-5pm Monday to Friday and 8am-12pm on Saturdays.

If you have only placed sunglasses in your Click & Collect basket, don't need prescription lenses and simply want to try on your chosen sunglasses and then buy them, you don't need to make an appointment. Visit your chosen partner optician any time during their opening hours, try them on and make your purchase.

If you miss your scheduled appointment at your Click & Collect partner optician and do not arrange a new one with your partner optician, the items you ordered will be returned to Silhouette.

If you have only placed sunglasses in your Click & Collect basket and you simply want to collect them without an appointment with your partner optician, your order will be kept for you for 14 days at your Click & Collect partner.

With Click & Collect, you can order a maximum of 3 pairs of glasses to be sent to your chosen partner optician.

The price indicated on our website is the suggested retail price. The actual price varies from one Click & Collect partner optician to another. The price excludes prescription lenses.

Because it can take 3-4 working days for the order to be delivered, the earliest appointment you can arrange at your Click & Collect partner optician is on the 4th day after the order is placed.

Your chosen Click & Collect partner will confirm your appointment request within 24 hours (working days only). You will also receive another email confirming your appointment slot.

If the Click & Collect partner cannot accommodate your chosen appointment time, they will get in touch with you by email or telephone (if you have given your phone number) to arrange a new time.

It is not possible to cancel a Click & Collect order on the website silhouette.com. If you can't make your appointment, please contact your chosen Click & Collect partner optician directly. You can find their contact details in your order confirmation email.

If you miss your scheduled appointment and do not arrange a new one with your partner optician, the items you ordered will be returned to Silhouette.

When you place an order, you can try on the items at the Click & Collect partner optician. The optician will give you a consultation, adjust your glasses according to your individual requirements and, if need be, arrange for prescription lenses to be made. If you need prescription lenses, either bring your prescription along or arrange an eye test with the optician on the day.

Bring a printed copy or digital proof of your order confirmation so that your Click & Collect partner can give you the items you ordered.

Otherwise, if you have a prescription from a consultation with an eye specialist, bring this along to your appointment. Alternatively, the partner optician can do an eye test for you.

If you can't make your appointment or need to postpone it, please get in touch with the partner optician directly.

Click & Collect ordering is available on selected products only. It does not include our luxury collections Elegance and Atelier or prescription glasses in the Accent Rings range.

If you only have sunglasses in your basket and want to try them on without having a consultation, then you don't need to make an appointment. Simply visit your Click & Collect optician to collect and try on your order at any time during their normal opening hours.

You can place a Click & Collect order using the following options:

• I want to check out as a guest
• I want to create a customer account
• I want to sign in

We only require information that is necessary to process your order: form of address, first name, last name, email address. A telephone number is optional. Your data is only processed in order to complete your Click & Collect order and is passed on to the Click & Collect partner for this purpose. You can find out more information about this in our privacy policy.

If you have any questions about an appointment or if you want to postpone it, please contact the Click & Collect partner directly.

It is not possible to add more glasses to your Click & Collect order. If you would like to order more pairs, please create a new order.

If you have questions for Silhouette directly, which do not concern your chosen Click & Collect partner, please get in touch with us at:
Austria: at.silhouette.service@silhouette-international.com

At the moment, the Click & Collect service is only available in Austria. You can only have orders sent to partner opticians in these countries.

You've seen some glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the glasses are displayed at the right size. Now you're all set to try on models from our wide range of prescription glasses and sunglasses that are available to try with our Virtual Try-On tool.

The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

You can find the Virtual Try-On tool on the Silhouette website. Simply follow this link: www.silhouette.com/virtual-try-on. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

Yes, the Virtual Try-On tool allows you to download the video footage as an image.

You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

The credit card is used to help scale the glasses so that they are displayed on the face at the right size.

Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

The glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

The Virtual Try-On tool is available for a selected range of optical eyewear and sunglasses. The models which have a Virtual Try-On option are highlighted with an icon.

There is an icon that shows which products have a Virtual Try-On option.

If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

The titanium eyewear is made from a high-quality beta titanium alloy. However, a small percentage consists of other precious metals. In a similar way, genuine gold jewellery is not made from 100% gold because it would be too soft!

The additions to the alloy neither sensitise the wearer, nor trigger any allergies: instead, they help bring the best out of the material. Unfortunately, we can’t provide any more detailed information about the alloy mixture.

Our main suppliers are based in Asia.

Polarised lenses work like a filter to filter out reflections coming off reflective surfaces. Their design enables them to filter light reflected off horizontal surfaces, such as water.

There is no layer stuck onto the outside of the lens. Depending on the model, it can be one of the following methods: Vapour deposition / a layer of sputtering, or dye applied to the base material.

The first figure denotes the standard that your eyewear complies with (see the table of standards). The figure in square brackets [ ] identifies the protection level in Australia or Europe (= filter category or shade number) Sunglasses with codes 1 and 9 carry the CE symbol and comply with the 89/686/EEC directive. They correspond to the harmonised standard EN 1836 in the EU and the ANSI Z80.3 American National Standard. Products with codes 2, 3, 4, 5, 6, 7, 8, 10, 11 or 12 carry the CE symbol. They correspond to the Australian / New Zealand standard AS/NSZ 1067 as well as EN and ANSI.

Your sunglasses protect against blinding by sunlight, against natural UV radiation (100% UV protection), and provide protection from snow, rain and wind.

They do not provide suitable protection against: Shocks, hard objects, looking directly into the sun, lamps with high radiant energy, solariums.

To avoid damaging them, you should always store and transport your sunglasses in a suitable case. Replace broken filters with equivalent filters!

To keep your sunglasses in an optimal condition, clean them regularly with clear water and a soft cloth. You can also use a mild soap, washing up liquid or standard commercial eyewear cleaners. Don’t polish damp filters. Dab them or let them air dry.

Please ask at one of our outlets:
http://www.silhouette-international.com/silhouette/contact/locations/index.de.php

Generally speaking, every pair of eyewear that you buy will be delivered with a Silhouette case that fits them. If you need a new case, please get in touch directly with an optician near you. They will have a suitable case for your Silhouette eyewear.

We offer Clip-ons in two different colours: grey-green and brown. By and large you can get Clip-ons for all our designs, including all collections in the ‘Extravagant’ Lifestyle World range. The lenses have a polarised effect.

Currently our eyewear is only sold online in Austria and delivered within Austria. Please consult an optician in your area. They will be glad to help when it comes to choosing your eyewear.

Please consult your optician. They will be glad to help when it comes to choosing your nose pads, including ordering them for you.

You can find information about the brand and our full range of eyewear on our homepage.

We recommend that you consult an optician in your area. They will help you to find the optimal earpiece length for your eyewear.

You can find a range of banners, videos and wallpapers available for download in the “Media” area of our website. Please be aware of copyright!

You can find all Silhouette models on our homepage. You can view every model in any colour and from 360°.

Please contact the optician where you bought your Silhouette eyewear. They will be glad to assist you and configure the eyewear perfectly for your needs!

If your eyewear are still covered by our guarantee, we will repair them free of charge. For repairs, please consult your optician. They will be able to provide you with more information!

Please contact your optician directly. They will be able to help you regarding the repair.

We strongly advise against trying to repair the eyewear yourself. That’s why we ask you to consult an optician in your area.

It’s no problem to exchange the earpieces and other replaceable parts of the eyewear. You don’t have to replace the entire frame.

Please consult your optician. They will be able to offer you one-to-one advice, and order a spare part for your eyewear.

Whether or not a Clip-on can be repaired depends on the level of damage. If the nose-piece is broken, it can be repaired by your local Silhouette partner. If the lenses are damaged, the whole Clip-on will need to be replaced.

Yes, Silhouette eyewear can be repaired and certain parts can be replaced. You don’t have to buy a whole new pair of eyewear.

In most cases, most individual parts of the eyewear can be replaced unless they are specially mounted. Your optician will be able to find any spare part in the catalogue and provide you with more information.

Because Silhouette has a great number of models including different variants, it’s hard to name an average price. Your optician will be able to calculate the cost for your model on a case by case basis.

Our site has been tested using the latest and most up to date versions of Internet Explorer, Firefox, Safari and Chrome.

You can find all dealers that sell our eyewear using the dealer search on our website. Here you can search by continent, country, region and town.

In the dealer search on our website you can find more information about when and where style consultations are on.

Currently our eyewear is only sold online in Austria. For other countries, we ask you to visit your optician and choose your eyewear there.

Thank you for your interest in our company! We invite you to apply directly on our website for any of the advertised jobs.

You can find all the advertised jobs for our Linz headquarters on our corporate website. Otherwise, please contact our regional offices.

Unfortunately we don’t do any public company tours.

You can reach us from 07:30 to 17:00 Monday to Thursday, and from 07:30 to 14:00 on Friday.
Our telephone number is: +43 (0) 732 3848-0