You've seen some glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the glasses are displayed at the right size. Now you're all set to try on models from our wide range of prescription glasses and sunglasses that are available to try with our Virtual Try-On tool.

The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

You can find the Virtual Try-On tool on the Silhouette website. Simply follow this link: www.silhouette.com/virtual-try-on. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

Yes, the Virtual Try-On tool allows you to download the video footage as an image.

You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

The credit card is used to help scale the glasses so that they are displayed on the face at the right size.

Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

The glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

The Virtual Try-On tool is available for a selected range of optical eyewear and sunglasses. The models which have a Virtual Try-On option are highlighted with an icon.

There is an icon that shows which products have a Virtual Try-On option.

If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

The titanium eyewear is made from a high-quality beta titanium alloy. However, a small percentage consists of other precious metals. In a similar way, genuine gold jewellery is not made from 100% gold because it would be too soft!

The additions to the alloy neither sensitise the wearer, nor trigger any allergies: instead, they help bring the best out of the material. Unfortunately, we can’t provide any more detailed information about the alloy mixture.

Our main suppliers are based in Asia.

Polarised lenses work like a filter to filter out reflections coming off reflective surfaces. Their design enables them to filter light reflected off horizontal surfaces, such as water.

There is no layer stuck onto the outside of the lens. Depending on the model, it can be one of the following methods: Vapour deposition / a layer of sputtering, or dye applied to the base material.

The first figure denotes the standard that your eyewear complies with (see the table of standards). The figure in square brackets [ ] identifies the protection level in Australia or Europe (= filter category or shade number) Sunglasses with codes 1 and 9 carry the CE symbol and comply with the 89/686/EEC directive. They correspond to the harmonised standard EN 1836 in the EU and the ANSI Z80.3 American National Standard. Products with codes 2, 3, 4, 5, 6, 7, 8, 10, 11 or 12 carry the CE symbol. They correspond to the Australian / New Zealand standard AS/NSZ 1067 as well as EN and ANSI.

Your sunglasses protect against blinding by sunlight, against natural UV radiation (100% UV protection), and provide protection from snow, rain and wind.

They do not provide suitable protection against: Shocks, hard objects, looking directly into the sun, lamps with high radiant energy, solariums.

To avoid damaging them, you should always store and transport your sunglasses in a suitable case. Replace broken filters with equivalent filters!

To keep your sunglasses in an optimal condition, clean them regularly with clear water and a soft cloth. You can also use a mild soap, washing up liquid or standard commercial eyewear cleaners. Don’t polish damp filters. Dab them or let them air dry.

Please ask at one of our outlets:
http://www.silhouette-international.com/silhouette/contact/locations/index.de.php

Generally speaking, every pair of eyewear that you buy will be delivered with a Silhouette case that fits them. If you need a new case, please get in touch directly with an optician near you. They will have a suitable case for your Silhouette eyewear.

We offer Clip-ons in two different colours: grey-green and brown. By and large you can get Clip-ons for all our designs, including all collections in the ‘Extravagant’ Lifestyle World range. The lenses have a polarised effect.

Currently our eyewear is only sold online in Austria and delivered within Austria. Please consult an optician in your area. They will be glad to help when it comes to choosing your eyewear.

Please consult your optician. They will be glad to help when it comes to choosing your nose pads, including ordering them for you.

You can find information about the brand and our full range of eyewear on our homepage.

We recommend that you consult an optician in your area. They will help you to find the optimal earpiece length for your eyewear.

You can find a range of banners, videos and wallpapers available for download in the “Media” area of our website. Please be aware of copyright!

You can find all Silhouette models on our homepage. You can view every model in any colour and from 360°.

Please contact the optician where you bought your Silhouette eyewear. They will be glad to assist you and configure the eyewear perfectly for your needs!

If your eyewear are still covered by our guarantee, we will repair them free of charge. For repairs, please consult your optician. They will be able to provide you with more information!

Please contact your optician directly. They will be able to help you regarding the repair.

We strongly advise against trying to repair the eyewear yourself. That’s why we ask you to consult an optician in your area.

It’s no problem to exchange the earpieces and other replaceable parts of the eyewear. You don’t have to replace the entire frame.

Please consult your optician. They will be able to offer you one-to-one advice, and order a spare part for your eyewear.

Whether or not a Clip-on can be repaired depends on the level of damage. If the nose-piece is broken, it can be repaired by your local Silhouette partner. If the lenses are damaged, the whole Clip-on will need to be replaced.

Yes, Silhouette eyewear can be repaired and certain parts can be replaced. You don’t have to buy a whole new pair of eyewear.

In most cases, most individual parts of the eyewear can be replaced unless they are specially mounted. Your optician will be able to find any spare part in the catalogue and provide you with more information.

Because Silhouette has a great number of models including different variants, it’s hard to name an average price. Your optician will be able to calculate the cost for your model on a case by case basis.

Our site has been tested using the latest and most up to date versions of Internet Explorer, Firefox, Safari and Chrome.

You can find all dealers that sell our eyewear using the dealer search on our website. Here you can search by continent, country, region and town.

In the dealer search on our website you can find more information about when and where style consultations are on.

Currently our eyewear is only sold online in Austria. For other countries, we ask you to visit your optician and choose your eyewear there.

Thank you for your interest in our company! We invite you to apply directly on our website for any of the advertised jobs.

You can find all the advertised jobs for our Linz headquarters on our corporate website. Otherwise, please contact our regional offices.

Unfortunately we don’t do any public company tours.

You can reach us from 07:30 to 17:00 Monday to Thursday, and from 07:30 to 14:00 on Friday.
Our telephone number is: +43 (0) 732 3848-0