Silhouette’s Buy Local Initiative

You can order a maximum of 3 pairs of glasses in one Click & Collect order. Please note, the price listed on the website is the suggested retail price. The actual retail price may vary from one Click & Collect partner to another. Prices do not include prescription lenses or any lens customization.

The following options are available when processing your Click & Collect order:

• I want to check out as a guest

• I want to create a customer account

• I want to sign in

We only ask for information that is necessary to process your order: title, first name, last name, email address, and telephone number. Your data is collected in order to process your Click & Collect order and is forwarded to the Click & Click partner for this purpose. You can find out more about how we handle your data in our privacy notice.

A Click & Collect order is only available at participating partner opticians. You can view a list of partners and select one during the checkout process. Your order is then sent free of charge to the Click & Collect partner of your choice. As your order will take up to 7 business days to arrive, you can make your earliest appointment on the 7th business day after you have placed your order. There are various one-hour time slots available.

If you only have sunglasses in your Click & Collect basket, do not require prescription lenses, and want to try them on – or simply buy them directly – you don't need to book an appointment. Simply pick up your Click & Collect order and try it on at any time during your chosen optician's usual business hours. Although, if you don't visit within a 2 week timeline of the order being placed, the frames may become unavailable.

There is no obligation to buy with your Click & Collect order. Shipment to your chosen optician is free of charge. You can pay for the items you like directly at the Click & Collect partner optician.

The price stated on the website is the suggested retail price. The actual retail price may vary from one Click & Collect partner to another. Prices exclude prescription lenses.

It is not possible to amend Click & Collect orders once they have been placed. You are welcome to place another order and arrange another appointment with a Click & Collect partner.

As soon as you have completed your Click & Collect order, you will receive a confirmation email. Your chosen Click & Collect partner will confirm your appointment within 24 hours (on business days). You will then receive a second confirmation by email.

If you would like to cancel or rearrange your appointment, please contact your chosen partner optician directly.

If you do not make it to your appointment, if you haven't arranged another date with the partner optician, and if you don't visit within a 2 week timeline of the order being placed, the frames may become unavailable.

Take a printed or digital copy of your order confirmation to your appointment so that the Click & Collect partner can locate your order.

You can then try on your order at your chosen Click & Collect optician. The optician will advise you and customize the glasses according to your requirements. Prescription lenses can also be ordered if required.

Please bring a copy of your eye prescription to the appointment or ask the optician to arrange an eye test if needed.

Choose an optician that's convenient for you – and only buy what you like.